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Our Commitment to You

Players are our priority. Period. 

We have always been dedicated to enhancing your gambling experience – now, we guarantee it.

Premium Processing*

100% guaranteed withdrawals to put your money back in your pocket faster.

  • We will never miss your payout
  • We will always lead the industry in withdrawal processing times
  • We will get your money to you within 24 hours for Bitcoin (or other cryptocurrency) and any player transfer vouchers

*All payments are subject to the Bovada Terms of Service

    Guaranteed Gameplay

    We have a zero-tolerance approach towards interruptions to your play. 

    • No matter the season or the circumstances - you will always have a variety of exciting wagers to choose from in the sportsbook
    • No genuine pre-match wager cancellations due to incorrectly posted lines or information.
    • No genuine wager cancelations due to line errors including Live betting for the top 6 leagues** offered within Bovada's Sportsbook.
    • We will always follow our onsite Poker Tournament Cancellation Policy

    ** Top 6 Leagues are NFL, NBA, MLB, NHL, NCAAFB, NCAABK

    Self-service Solutions

    We want any questions you may have, answered - even faster. 

    • We will continue to expand our onsite Help Center based on your feedback
    • You have access to a fully-moderated and player-led Bovada Community 
    • When required, we will use a 3rd party resolution to ensure every player feels fairly treated
    • Every bonus will be issued to you according to the Bonus Terms and Conditions onsite
    • If you do prefer an agent, we’ll answer all of your chat requests within minutes and reply to your emails within 48 hours

    ‘No Excuse’ Notifications

    We guarantee honest and timely communication without any excuses. 

    • If an unexpected site outage occurs, we will let our players know the details within 60 minutes
    • If we determine that any player deserves extra consideration as result of unexpected downtime, we will resolve it within 2 days
    • You will be given notice a minimum of 24 hours before any planned maintenance
    • Whenever possible, we will let you know 7 days in advance of any changes to existing programs, products, or bonuses 

    Our commitment to every Bovada player is to continue working hard at improving every day, giving you the best online gambling experience possible.

    Thank you for playing with us.

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